Terms

1. Who we are and who this applies to

Aira is a service of Aira, located at Heresingel 13, Groningen, the Netherlands, Dutch Chamber of Commerce (KvK) number 42052341 (“Aira”, “we”). These terms apply to every use of the Aira application and website. Aira is a business service, meant for professionals such as energy advisers; by creating an account you declare that you act in the course of a profession or business.

2. Your account

You are responsible for the accuracy of your account details and for everything that happens through your account. Keep your login details secret and tell us immediately if you suspect someone else has access. Accounts are personal; you add team members within your organisation.

3. Access and payment

Aira is not open to everyone in every country. Access is granted on request. The price and the payment terms are agreed in writing with you before you get access. Unless agreed otherwise, invoices are payable by bank transfer within the term stated on the invoice, and all amounts are exclusive of VAT or other applicable taxes. If payment is not made, we may suspend access to the service until the outstanding amount has been paid.

We may change the price for new periods or new work. We announce a change by email at least 7 days in advance. Work already done is always charged at the price that applied at that time. If you do not agree with a new price, you stop using the service for new work; there are no further costs or obligations, apart from what you already owe.

4. Use of the service

You use Aira only for the purpose it was made for: preparing ventilation results based on floor plans. You may not use the service in a way that disrupts its operation, bypass security, or resell the service without our written permission. You guarantee that you are entitled to use the floor plans you upload.

5. Results and your responsibility

Aira generates its results automatically, based on the floor plan you provide and the ventilation rules of the country you choose. The results are a tool: as a professional you are responsible for checking the reading of the floor plan and the calculation, and for the final plan, table or advice you deliver to your client. We do not guarantee that an automatically generated result is complete or error-free in every case, or that it meets all applicable regulations without review. Aira does not replace any report, certificate or approval that the law of your country requires from a qualified person.

If a result differs in some respects and you adjust it in the tool, the work remains payable. You pay for the complete service: the automatic reading of the floor plan, the calculation, and the environment in which you adjust, complete and export the result afterwards. If you come across something that is structurally wrong, report it using the report button — we use those reports to improve the reading.

6. Your data and intellectual property

Floor plans and results remain yours. You give us a limited licence to process them to the extent needed to provide the service. All rights in the Aira software, website and branding belong to us. How we handle personal data is described in the privacy policy.

Data processing agreement. With the floor plans, addresses, photos and advice data you put in Aira, we process personal data of your clients and their households. You are the controller for that; we are your processor. These agreements apply, which together with the terms form the data processing agreement:

• We process that data only to provide the service and on your instructions, and not for our own purposes or to train AI models.
• You make sure you have a basis for putting the data in Aira and that your clients know you use a processor for this.
• Employees and partners with access to the data are bound by confidentiality.
• We take appropriate technical and organisational measures, as described in the privacy policy (encrypted connections, protected storage, limited access).
• We only engage the sub-processors listed in the privacy policy (currently Supabase, Railway and Anthropic) and impose the same obligations on them. We announce a new sub-processor at least 30 days in advance; you can then object.
• We help you, as far as reasonable, with requests from data subjects (access, correction, deletion). You can delete homes and projects yourself; the files disappear with them.
• We report a data breach involving your data to you without undue delay, so that you can meet your own notification obligation.
• After termination we delete the data within 30 days, except what we must keep by law (invoices, 7 years). You can request your data during those 30 days.
• On request we give you the information you need to show that we comply with these agreements, and we cooperate with reasonable audits.

7. Availability

We do our best to keep Aira well available, but we do not guarantee uninterrupted operation. We may temporarily limit the service for maintenance or improvements and change functionality, as long as the core of the service is preserved.

8. Liability

Our total liability per event or series of related events is limited to the amount you paid for the service in the twelve months before the event. We are not liable for indirect damage, such as lost revenue or damage resulting from results used without professional review (see point 5). These limitations do not apply in case of intent or deliberate recklessness on our part.

9. Termination

You can close your account at any time. Amounts already paid for work not yet done are not refunded on closing, unless we agreed otherwise in writing. We may terminate the agreement or suspend access in case of misuse or a serious breach of these terms, where reasonable after a warning. After termination you can request your data for 30 days; after that we delete it in accordance with the privacy policy.

10. Changes and applicable law

We may change these terms; we announce significant changes at least 30 days in advance. Dutch law applies to these terms. We submit disputes to the competent court in the district where Aira is established.